Not all contractors are created equal

Renovation horror stories are all too common, featuring shoddy workmanship, unreliable tradespeople, and cost overruns. However, most of these unfortunate situations can be avoided with a bit of due diligence and attention to detail.

While finding a trustworthy contractor may seem daunting, it doesn’t have to be rocket science. Follow these steps to minimise your risks:

  • Check their online reputation: Look for reviews and ratings on social media and directories like Serviceseeking, Hipages or Oneflare. If there are no reviews or negative reviews, proceed with caution or conduct further research.
  • Verify licensing and insurance: Before obtaining a quote, ask for license numbers as contractors in most states are required to have them to perform any renovation work. Insurance is also crucial, with a minimum recommendation of public liability over 10m. Larger projects may require additional coverage like home warranty and workers’ compensation.
  • Speak to previous clients: Talking to a recent customer is the best way to determine a contractor’s reliability and quality of work. Ask about communication, punctuality, and overall experience to obtain the most valuable information.
  • Monitor responsiveness: Pay attention to whether the contractor follows through on their promises and responds in a timely manner. Enthusiasm during the initial stages may not persist once the contract is signed, so consistent responsiveness throughout the project duration is essential.

By performing the above checks, you can increase your chances of hiring a reputable contractor significantly.

If you’re short on time or want professional assistance, we can connect you with up to three contractors within or outside of our network. We follow the same rigorous vetting process described above, simply request a contractor match for your project to get started.